FAQ

Public life has resumed in South Tyrol, albeit in a new, safer way. 
Information about your next holiday in South Tyrol is available HERE.

To protect the health of our guests and staff members, we have expanded and intensified our already high hygiene guidelines. All surfaces in rooms and common areas are cleaned thoroughly with specific disinfectants. For maximum safety, we have our laundry sterilized, by a professional company, by means of a thermal-chemical process. Because at Greif, only a good mood should be contagious.

No worries, you don’t have to give up to the best breakfast and cocktails in town! We will serve you at the table as always. Warmly, personal. But with the right distance.

Only together we can be successful
-Keep your mask on in the hotel
-Wash and disinfect your hands regularly
-Stay safe. Respect the 1-meter distance between you and other guests or staff members.

To avoid cancellation charges in the case of unforeseen circumstances, we recommend the travel cancellation insurance Hotelstorno Plus offered from the insurance company Europäische Reiseversicherung. Buy your insurance online.

You may cancel the reservation free of charge 3 days or more prior to arrival. Not refundable rates excluded.
All cancellations must be made in writing.

Your credit card will be charged with:
• 50% of the full amount of your stay if you cancel 2 days prior to arrival
• 100% of the full amount if you cancel 1 day prior to arrival, in case of no-show or early departure

Your booking is regarded as firm on receipt of your credit card details.

Cash, EC card, credit cards (Visa, MasterCard, EuroCard, Amex).

Your room is available from 3 pm on your day of arrival and until 12 a.m. on your day of departure.

 The room facilities allow you to regulate your own room temperature (air conditioning only available in the summer season) TV system with sat-TV and radio, free Wi-Fi, safe, telephone, minibar, free tea-corner, umbrella, bath tub or shower, hairdryer, bathrobe, bathroom slippers and Pure Green organic body care products.

The heat bath to awaken your senses

A different way to experience the sauna. Gradual, slow, and embracing. The bio sauna is a heat bath that permeates the senses and embraces mind and body, to bring harmony between them. A real sensory awakening, thanks to the temperature that does not exceed 70-75°c and a humidity rate of 15-30%. A wellness solution to relax, tone and moisturise the skin, and reduce stress and anxiety.

Every day from 3 pm to 8:30 pm on the 3rd floor
Maximum 4 people
75 min for free
Private Sauna: € 65,00

The fitness room, located on the 3rd floor, is open daily from 8 am to 9 pm. It features a stretching area and following Life Fitness equipment: treadmill, exercise bike, stair climber and weights.

Your four-legged friend is welcome in our hotel. Animals have access in all areas of the structure, except for the breakfast and dining hall. Daily supplement of € 28,00 without food.